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Review Reply Management
AI Foreman drafts replies to your Google and Facebook reviews in your business’s voice; every reply is approved by a human — you or us — before it posts.
How it runs
- New review lands on your Google or Facebook profile.
- AI drafts a reply in your voice — different handling for praise, complaints, and pricing pushback.
- A human approves — you, or us on your standing instructions. Edits welcome, veto absolute.
- The reply posts and gets logged, so response time and coverage are measurable.
Escalation rule built in: any review touching safety, legal exposure, or a refund demand gets flagged to you directly before anything is sent.
Straight talk
Why replies matter more than they seem to
5%
of businesses respond to their reviews, despite most customers expecting one.
89%
of consumers say they expect a business to respond to reviews.
35%
more average revenue for businesses that reply to at least a quarter of their reviews.
ReviewTrackers / industry review-response research, 2025–2026. The revenue figure is a correlation, not a guarantee — businesses that reply consistently also tend to run things well in other ways.
Questions about Review management
Does AI post replies to my reviews automatically?
No. AI drafts every reply; a human approves it before anything posts. Nothing ever goes out under your business’s name without sign-off — that is a hard rule, not a settings toggle.
Why do review replies matter?
A slow or absent reply to a negative review reads worse to the next customer than the review itself. Consistent, thoughtful replies signal an attentive business to both people and the search engines that surface your profile.
Which platforms are covered?
Google and Facebook to start — review-reply drafting is included with Website Care, while broader review collection opens with Core after live validation.
What does a drafted reply look like?
Written in your business’s voice — thankful without being saccharine on positive reviews, accountable and concrete on negative ones, never defensive. You see the draft before it posts and can edit or reject it.
Get a starting number
Use the quote builder for an instant, illustrative starting point — no call required.